Getting help at Tucan Casino

Most of what lands in our queue falls into a handful of buckets: a deposit that has not shown up, a question about which stage of the welcome pack you are on, a document that needs a second look, or a locked login after too many password attempts.

Where to reach us

Live chat sits on every page and is answered 24 hours a day by people on our support desk, not by an automated script. If your question needs a screenshot, a statement or anything you would rather attach, write to [email protected] from the address on your Tucan account so we can match it quickly.

Checks before your first cashout

You can play straight after signing up. Before money leaves, we need photo ID along with a bank statement or utility bill carrying the address you registered with, and now and then a screenshot of the payment method you used. Our team usually works through these within 24 hours, so uploading them early means a win is not held up later.

How long a payout takes

Withdrawals in Bitcoin, Ethereum, USDT or Litecoin are completed inside 24 hours. Skrill and Neteller are handled on the same day. Cards need 3 to 5 working days, and a bank transfer takes 2 to 4 days to process plus another 3 to 5 to arrive. The ceiling is £8,500 a week and £30,000 a month.

Keeping it under control

Deposit caps, loss caps, session reminders and self-exclusion are in the responsible gambling part of your settings. A tighter limit starts at once, while a looser one waits out a cooling-off period. If you want a permanent block, tell a rep in chat. For free, confidential advice anywhere in the UK, GamCare answers on 0808 8020 133.